REFUND AND CANCELLATION POLICY
Last Updated: May 2026
- APPOINTMENT CANCELLATIONS
Clients are requested to provide at least 24 hours’ notice for cancellation or rescheduling of appointments.
- LATE CANCELLATIONS
Late cancellations or missed appointments may result in cancellation fees being charged.
- CORPORATE SERVICES
Corporate wellness services, workshops and events cancelled within less than 72 hours may be subject to cancellation charges depending on preparation and operational costs already incurred.
- REFUNDS
Refunds will be considered on a case-by-case basis and may take up to 7–14 business days to process where approved.
- NON-REFUNDABLE SERVICES
The following may be non-refundable once services have commenced:
• Consultation fees
• Workshop preparation costs
• Custom wellness programmes
• Digital products or downloadable material
- CLIENT SATISFACTION
Luleka Health and Wellness is committed to professional and ethical service delivery. Clients are encouraged to raise concerns promptly to allow reasonable resolution.
- FORCE MAJEURE
Luleka Health and Wellness shall not be held liable for cancellations or delays caused by events beyond reasonable control, including power outages, internet failures, natural disasters or emergencies.